Terms and Conditions – Dilacart Kenya

Last Updated: September 2026

Welcome to Dilacart. These Terms and Conditions govern your access to and use of the Dilacart website, online store, products, services, and related features.

By accessing our website, creating an account, placing an order, or purchasing a product from Dilacart, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. About Dilacart

Dilacart is an online shopping platform serving customers in Kenya. We offer a range of products including smartphones, electronics, accessories, home appliances, computing products, and other consumer goods.

Throughout these Terms and Conditions, the terms “Dilacart,” “we,” “us,” and “our” refer to Dilacart. The terms “customer,” “you,” and “your” refer to any person accessing the website or purchasing products through Dilacart.

2. Acceptance of These Terms

By using Dilacart, you confirm that you have read, understood, and agreed to these Terms and Conditions and any policies referenced on our website.

If you do not agree with these terms, you should not place an order or continue using services that require acceptance of them.

3. Eligibility to Use Dilacart

You must have the legal capacity to enter into a binding agreement to make purchases through Dilacart.

When providing information during registration or checkout, you agree that the information supplied is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

4. Products and Product Information

Dilacart aims to provide accurate product descriptions, specifications, images, prices, availability information, and other product details.

However, product images may differ slightly from the actual product due to lighting, photography, manufacturer updates, screen settings, packaging changes, or product variations.

Specifications may also be updated by manufacturers without prior notice.

Where a material error in a product description, specification, availability, or price is discovered, Dilacart may contact you to clarify the issue and provide the options available under applicable law.

5. Product Prices

Product prices are displayed in Kenyan Shillings (KES/KSh) unless otherwise stated.

Prices may change from time to time. The price applicable to an order will normally be the price presented to you when the order is submitted, subject to correction of genuine errors and applicable consumer law.

Any applicable delivery fees or additional charges will be communicated during the ordering or checkout process where applicable.

6. Orders

Placing an order through Dilacart constitutes an offer to purchase the selected products under these Terms and Conditions.

After placing an order, you may receive an order confirmation by email, SMS, telephone, WhatsApp, or another available communication method.

We may need to verify certain order details before processing an order.

Where we cannot fulfil an accepted order, for example because an item is unavailable, we will communicate with you regarding cancellation, alternatives, or an applicable refund.

7. Payment

Dilacart may provide payment options such as:

• M-Pesa or other supported mobile-money services;
• Debit or credit cards;
• Bank transfers;
• Cash on Delivery where available; and
• Other payment methods displayed during checkout.

Available payment methods may vary according to the product, order value, customer location, delivery method, or other operational considerations.

Customers must provide accurate payment information and are responsible for ensuring they are authorized to use the selected payment method.

8. Order Verification

To protect customers and Dilacart against fraud, we may take reasonable steps to verify an order before dispatch.

Verification may include confirming your name, telephone number, delivery information, payment status, or other relevant transaction details.

An order may be delayed while necessary verification is completed.

9. Delivery

Dilacart delivers products to eligible locations within Kenya through its own delivery services and/or third-party logistics providers.

Estimated delivery times may depend on factors including:

• Delivery destination;
• Product availability;
• Order verification;
• Payment confirmation;
• Courier operations; and
• Circumstances outside our reasonable control.

Any delivery timeframe shown on the website is an estimate unless expressly stated otherwise.

Customers are responsible for providing an accurate delivery address and reachable telephone number.

10. Delivery Inspection

Customers should inspect packages and products as soon as reasonably possible after delivery.

If an item arrives damaged, incorrect, incomplete, or materially different from what was ordered, please contact Dilacart promptly and follow the applicable return or replacement procedure.

11. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to Dilacart’s applicable Return & Refund Policy and Kenyan consumer law.

Eligibility may depend on factors such as the reason for the return, product condition, product category, warranty terms, and applicable statutory rights.

Nothing in these Terms and Conditions is intended to exclude or restrict a consumer right that cannot legally be excluded or restricted.

12. Product Warranties

Certain products sold through Dilacart may include a manufacturer, distributor, supplier, or seller warranty.

The warranty period and coverage may vary by product.

Where applicable, customers should retain their receipt, invoice, warranty card, packaging, serial number, IMEI information, and other documentation that may reasonably be required for a warranty claim.

Warranty coverage does not ordinarily extend to circumstances excluded by the applicable warranty terms, which may include accidental damage, misuse, unauthorized repair, or other excluded causes.

13. Promotions, Discounts and Coupons

Dilacart may occasionally offer discounts, promotional campaigns, coupon codes, flash sales, or special offers.

Promotions may have separate eligibility requirements, validity periods, stock limits, product restrictions, minimum purchase requirements, or other conditions.

Unless otherwise stated, promotional offers cannot necessarily be combined.

14. Accounts and Security

Customers who create a Dilacart account are responsible for maintaining the security of their login credentials.

You should notify Dilacart promptly if you reasonably believe your account has been accessed or used without authorization.

We may take reasonable measures to restrict or suspend accounts where necessary to protect customers, prevent fraud, maintain platform security, or comply with legal obligations.

15. Acceptable Use

You may not use Dilacart to:

• Commit or facilitate fraud;
• Submit false or misleading information;
• Attempt unauthorized access to our systems;
• Introduce viruses, malware, or malicious code;
• Interfere with the website’s normal operation;
• Infringe intellectual-property rights;
• Abuse promotional offers;
• Impersonate another person; or
• Engage in unlawful activities.

We may restrict access where we reasonably determine that the platform is being misused, subject to applicable law.

16. Intellectual Property

Unless otherwise stated, Dilacart’s website content—including its branding, website design, graphics, original photographs, written content, logos, and other proprietary materials—is owned by or licensed to Dilacart and protected by applicable intellectual-property laws.

Third-party trademarks, product names, manufacturer logos, and other intellectual property remain the property of their respective owners.

Dilacart content may not be reproduced, redistributed, modified, or commercially exploited without appropriate authorization.

17. Customer Reviews and User Content

Where Dilacart allows customers to submit reviews, comments, ratings, photographs, or other content, users must ensure that their submissions are lawful and do not infringe the rights of others.

Dilacart may moderate or remove content where reasonably necessary, including unlawful, fraudulent, abusive, misleading, infringing, or spam content.

18. Privacy and Personal Data

Dilacart may collect and process personal information necessary to operate its online store, fulfil orders, provide customer support, process payments, prevent fraud, improve services, and meet legal obligations.

Personal-data processing is subject to Dilacart’s Privacy Policy and applicable Kenyan data-protection law.

Customers may have rights regarding their personal information, including rights relating to information, access, objection, correction, and deletion where provided by applicable law.

19. Third-Party Services

Dilacart may use third-party providers for services including payments, deliveries, analytics, communications, hosting, and other operational functions.

Use of certain third-party services may also be subject to the applicable provider’s terms and privacy practices.

20. Website Availability

We aim to keep Dilacart accessible and functioning reliably, but uninterrupted or error-free availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, network failures, security incidents, or circumstances outside our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Dilacart will not be responsible for indirect or consequential losses arising solely from circumstances outside the obligations imposed on Dilacart by law or an applicable contract.

Nothing in these Terms and Conditions excludes, limits, or modifies liability or consumer rights where doing so would be prohibited by Kenyan law.

22. Fraud Prevention

Dilacart reserves the right to investigate transactions reasonably suspected of fraud, unauthorized payment, identity misuse, promotional abuse, or other unlawful activity.

Orders reasonably suspected of fraudulent activity may be held for verification or dealt with as permitted by applicable law.

23. Cancellation

Customers may request cancellation of an order in accordance with Dilacart’s cancellation procedures and applicable consumer law.

Whether an order can immediately be cancelled may depend on its processing or delivery status. Any statutory cancellation rights remain unaffected.

24. Changes to These Terms

Dilacart may update these Terms and Conditions periodically to reflect changes to our services, business operations, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively as required by applicable law and will not unlawfully remove rights that have already arisen from an existing transaction.

25. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any dispute arising from your use of Dilacart or purchase of products will be handled in accordance with applicable Kenyan law and the jurisdiction of the competent Kenyan courts, subject to any applicable alternative dispute-resolution process or statutory rights.

26. Contact Dilacart

For questions about these Terms and Conditions, orders, deliveries, returns, warranties, or other customer-service matters, please contact us using the official contact information published on the Dilacart website.

Dilacart Kenya
Customer Support: 0726660006
Email: info@dilacart.com
Website: https://dilacart.com
Physical/Postal Address: Salama building luthuli avenue